At Credit Concierge, we aim to provide the very best service for our customers
If you are not satisfied with our service please let us know so that we can improve. If you have a concern that we have not been able to resolve and you would like to make a complaint you can do so through our internal dispute resolution process which is designed to deal with complaints genuinely, efficiently and effectively.
You can lodge a complaint by contacting the Complaints Officer by:
Email: [email protected]
Phone: 1300 130 987
Letter:
Complaints Officer
Credit Concierge Pty Ltd
PO Box 710
West Perth, WA
6872
The Customer Resolution Officer has the necessary experience and authority to handle your complaint.
Please explain the details of your complaint as clearly as you can. If you need assistance explaining your complaint, please let the Complaints Officer know, so they can make the necessary arrangements.
How will we deal with your complaint.
When we receive a complaint, we will do our best to resolve it promptly.
To help us do this we ask that you provide:
We ask that you provide any information that we request within a reasonable time frame.
If you are not satisfied with our response to your complaint or we do not reach agreement within the prescribed timeframe, which is 30 days for most complaints and 21 days for complaints involving hardship, postponement of enforcement proceedings and default notices, you may refer the complaint to our external dispute resolution provider, the Australian Financial Complaints Authority (AFCA).
AFCA can be contacted by:
Phone: 1800 931 678
Email: [email protected]
Online: www.afca.org.au
This is a free service which provides you with an independent mechanism to resolve certain complaints.
If you choose to provide your information, it will be used to offer or provide you with our services and/or the services of our associates. We may also ask you for feedback. We may not be able to assist you if you do not provide your information. We may need to disclose your information to other organisations providing services to us, that may be overseas. If you would prefer not to receive marketing material you can always unsubscribe. We include a simple unsubscribe feature on all electronic marketing materials that we send. Our Privacy Policy contains information about how you can access your personal information and request corrections or lodge a complaint. Information about who we are and how to contact us is available on this website.